Refund policy
Free Returns and Exchanges
We offer free returns and exchanges within 30 days of purchase, including size exchanges. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible, your boots must be unworn and in the same condition that you received them, in their original packaging. Email support@everboots.com to start a return or exchange, and we’ll send you a prepaid return label.
There are certain situations where only partial refunds are granted (if applicable):
- Boots with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@everboots.com.
Exchanges
We offer free exchanges within 30 days, including size exchanges, for unworn boots in their original packaging. Email support@everboots.com to start an exchange, and we’ll send you a prepaid return label. If an item arrives defective or damaged, email us and we’ll replace it.